Returns & Exchanges
Due to the perishable nature of our premium seafood, we cannot accept returns; however, we are committed to ensuring your satisfaction through our freshness guarantee. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full replacement or refund.
Inspect Your Delivery
Immediately upon arrival, open your package and inspect the condition of the dry ice and the frozen temperature of the crab.
Document Any Issues
In the rare event of a quality concern or shipping damage, take clear photos of the product and the shipping label.
Contact Customer Care
Email our support team at [email protected] within 24 hours of receipt with your order number and the documentation gathered.
Resolution Review
Our team will review your claim within 1 business day to process a replacement shipment or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing